Front of House Supervisor
The venue caters to a range from artists, to schools, weddings, wakes, and a variety of events. This is a great opportunity for someone looking to break into the events and venue management industry.
* Salary: £30,033 per annum
* Hours: 40 hours per week
* Location: Ilford, Essex, IG1
Job Overview
* Operate the venue efficiently, professionally, and positively, managing staff, hirers, functions, and events.
* Liaise with hirers and contractors using excellent communication skills, a friendly approach, and a keen eye for detail.
* Prepare rooms for use, reset them after events, and ensure the integrity of the building and its fixtures is maintained.
* Act as a keyholder and the emergency out-of-hours contact for the venue.
* Deputise for the Operations Manager and Venues Manager as needed.
* Take responsibility for maintaining high levels of customer service during public open days, events, and private functions.
* Oversee the purchasing of cleaning materials, stationery, and items required for hires/events, with an awareness of relevant budgets.
Key Responsibilities
* Guest Experience: Ensure all visitors are welcomed professionally and provided with excellent service.
* Team Management: Supervise front-of-house staff, provide training, and manage rotas and shift cover.
* Room Reservations: Oversee booking systems, ensuring accuracy and smooth scheduling.
* Event Coordination: Support the delivery of weddings, wakes, and corporate functions.
* Budget & Reporting: Assist in monitoring expenses and contributing to operational reports.
* Process Improvement: Help implement best practices to enhance service delivery.
Person Specification
* Min 3 years experience managing a small team.
* Previous operational experience within a venue setting.
* Strong background in customer service.
* Ability to manage the upkeep and maintenance of a heritage or public building.
* Professional, positive, and efficient leadership style.
* Smart, clean, and professional personal appearance.
* PC literate and confident using IT systems.
Please note:
This role involves flexible working, including evenings, early mornings, weekends, and bank holidays, in line with operational requirements. The venue operates seven days a week.
The ideal candidate will be bubbly, confident, and comfortable working irregular hours to support a wide range of events and functions.
Background Checks
All job offers are subject to standard background checks. These include verifying your employment history (last 5 years), proof of right to work, address verification, a credit check, and - where permitted - a criminal record check. Please ensure the information you provide is accurate, as it will be used during this process