Description
At Vines of Redhill, we're looking for a Parts Advisor who can bring energy, personality, and exceptional customer service to our BMW & MINI Parts Team.
This isn't just about car parts. It's about building relationships, solving problems, keeping customers informed, and being the friendly voice that customers and colleagues want to speak to.
Whether you're already a Parts Advisor, a Parts Sales Executive, or simply a car enthusiast with a knack for customer service, we'd love to hear from you 🚗💨
What’s in it for you?
* No weekend work: 45 hours Monday - Friday 0800 - 1800
* Competitive salary: £32,000 - £34,000 depending on experience
* Full training provided
* Career progression within a supportive and progressive dealership
* Work for a premium brand
What you will be doing:
As a key member of our Aftersales Team, you'll be the go-to expert for BMW & MINI parts, helping both customers and colleagues find exactly what they need.
* Handle parts orders from start to finish - receive requests, interpret requirements, and advise on additional needs or pricing.
* Pick, pack, and dispatch orders accurately and promptly, ensuring customers and technicians are kept fully informed.
* Maintain stock control systems - record movements accurately and store parts securely in line with manufacturer guidelines.
* Support sales growth by identifying opportunities for additional products and assisting with promotions and marketing initiatives.
* Deliver exceptional customer service to internal and external customers, ensuring the Vines experience is upheld at all times.
* Keep displays and work areas to the highest standard and contribute to a safe, organised environment.
What We're Looking For:
* Previous Customer Service experience required. Parts advisor or automotive aftersales experience an advantage.
* Strong attention to detail and organisational skills.
* Excellent communication and customer service abilities.
* Proactive, motivated, and able to work under your own initiative.
* Comfortable using IT systems (training on our in-house systems will be provided).
Why Join Us?
* Awesome Team: Work with friendly, passionate people who love what they do.
* Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
* Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
* 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
* Birthday Off: Celebrate your special day!
* Staff Purchase Scheme: Discounts on cars and motorbikes.
* Health Plan: Medical health cash plan.
* Enhanced Parental Benefits
* Flexible Holidays: Buy and sell holiday days.
* Growth Opportunities: Job shadowing scheme and career planning/ pathways.
* Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more!
For more details, check out our staff benefits .
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.
Our mission is ‘to inspire each other to delight our customers’, we do this through our ‘Winning Together’ brand values;
* Working as One Team
* Being Warm and Welcoming
* Doing what you say you will do
We believe it’s these values which makes us successful.
We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.