Job Description
At Person Centred Software, we’re on a mission to improve the quality of life for people in social care through innovative, user-friendly software. We’re looking for an experienced Customer Success Manager to join our growing team. If you’re passionate about building strong client relationships, driving value for customers, and ensuring retention and growth, this role could be the perfect fit for you.
What you’ll do:
1. Own and manage a portfolio of customer accounts, focusing on retention and growth.
2. Build lasting client relationships, ensuring our customers see value in our products and services.
3. Act as the main point of contact for your accounts, resolving queries and concerns quickly and effectively.
4. Partner with internal teams (Development, Product, Marketing, Accounts, Operations) to deliver a seamless customer experience.
5. Represent Person Centred Software at senior client meetings and industry events, acting as a trusted ambassador for our brand.
6. Identify opportunities to expand customer use of our products and support case study initiatives with Marketing.
7. Maintain accurate client records and ensure transparent, consistent communication with stakeholders.
8. Contribute to a culture of continuous improvement, sharing insights that enhance customer experience and team efficie...