The General Wine & Liquor Company is an independent, family-owned wine and spirits merchant with a passion for exceptional products and outstanding customer service. We are looking for a Customer Support Executive to join our Head Office team in Liphook.
This role is central to our business – you'll be the first point of contact for customer enquiries and inbound queries, supporting our trade sales team to deliver an excellent customer experience from order through to delivery.
Key Responsibilities
* Act as the first line of support for customer enquiries via phone and email.
* Support the sales team with order processing, stock checks, and proactive customer communication.
* Ensure all customers receive exceptional service, with a friendly and professional approach at all times.
* Handle queries efficiently and proactively resolve issues.
* Contribute to improving processes and customer experience across the business.
About You
* Previous experience in a customer service or sales support role (ideally within retail, hospitality, or FMCG).
* A genuine passion for delivering outstanding customer care.
* Strong organisational skills, with the ability to manage multiple priorities.
* A "can-do" attitude with flexibility to support different areas of the trade sales function.
* Excellent communication skills, both written and verbal.
* Proficiency with MS Office, experience with order management or CRM systems is a plus.
Development Plan
At The General Wine & Liquor Company, we believe in investing in our people. As part of this role, you will have the opportunity to:
* Develop your knowledge of wines and spirits through structured training.
* Gain hands-on experience in retail and trade sales and customer account management.
* Work closely with senior team members, with clear pathways to progress into roles in Sales, Account Management, or Trade Operations.
* Access ongoing professional development and industry qualifications.
Why Join Us?
* We are a friendly, supportive, and family-run business with high standards of excellence in everything that we do.
* This is a great opportunity to be part of a growing independent wine merchant with a strong reputation in the industry.
* A varied role, this will give you exposure to many aspects of sales and operations.
* Competitive salary and staff discount on a wide range of wines and spirits.
If you are a proactive, customer-focused individual with a passion for great service (and maybe even a love of wine), we'd love to hear from you.
Job Type: Full-time
Pay: From £26,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Liphook GU30 7EU: reliably commute or plan to relocate before starting work (preferred)
Education:
* A-Level or equivalent (required)
Work authorisation:
* United Kingdom (required)
Location:
* Liphook GU30 7EU (required)
Work Location: In person
Application deadline: 12/09/2025