Job description
About Us
At Furncare, we take pride in delivering high-quality products and exceptional service to our customers. As we continue to grow, we’re looking for a proactive and organised Sales Support Executive to join our team and provide vital administrative support to our sales team.
The Role
As a Sales Support Executive, you’ll be the backbone of the sales process—managing inboxes, preparing quotes, processing orders, and ensuring smooth day-to-day operations. You’ll be handling customer queries, feeding back product issues, and supporting the sales team by taking initiative to resolve problems efficiently.
Key Responsibilities:
✅ Managing the inboxes of one or two sales team members, ensuring prompt and professional responses
✅ Preparing quotes and processing customer orders accurately
✅ Handling inbound emails and phone calls, assisting customers with queries
✅ Proactively build customer relationships and follow up opportunities
✅ Keeping records up to date and ensuring accurate data entry in the CRM system
✅ Liaising with internal departments to ensure a seamless sales process
✅ Taking initiative to resolve queries and support the team in day-to-day tasks
About You
✔ Strong organisational skills with great attention to detail
✔ A proactive, problem-solving mindset
✔ Excellent written and verbal communication skills
✔ Confident in handling calls and responding to emails professionally
✔ Ability to multitask and manage priorities in a fast-paced environment
✔ Previous experience in sales support, customer service, or administration is a plus
✔ Comfortable using Microsoft Office and CRM systems (training provided)
Why Join Us?
Be part of a friendly and supportive team
Opportunities for growth and development
A positive, collaborative work environment
Ready to bring your organisational skills and initiative to a thriving sales team? Apply today!
Job Types: Full-time, Permanent
Benefits:
* Canteen
* Company pension
* Discounted or free food
* Employee discount
* Flexitime
* Free parking
* On-site parking
* Profit sharing
Schedule:
* Monday to Friday
Work Location: In person