Role: Service Desk Analyst
Location: Chester, UK
Inside IR35
Start Date: ASAP
Contract Duration: 6+ Months with possible extension
JD for the role:
Essential Duties and Responsibilities
* Work as part of the Shift system on the IT Service Desk
* Receives and handles requests for service, following agreed procedures.
* 1st line support: troubleshooting of IT related problems
* Promptly allocates calls as appropriate.
* Logs incidents and service requests and maintains relevant records:
* Identifies and classifies incident types and service interruptions
* Records incidents cataloging them by symptom and resolution
Skills required
* Technical Service Desk background
* Familiarity with ServiceNow
* Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
* Excellent Customer service skills.
* Demonstrate ability to troubleshoot and research application issues.
* Ability to explain technical information to End Users with effective verbal and written communication.
* Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
* Highly effective Team player:
o Openly and willingly shares ideas, knowledge, and expertise.
o Communicates constructively.
o Willingness to learn new skills and be open to consider different ideas and alternatives