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Customer Relations Co-ordinator based in our Manchester dealership: 99 Windsor St, Salford, Manchester M5 4DG, United Kingdom
Overview
An exciting new opportunity to become a key member of our parts team within the Manchester area.
Responsibilities
* Examine all major transactions weekly to determine and propose how customer service may be improved.
* In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, ensure that agreed levels of customer service are maintained and all SLA’s are adhered to.
* Continuously monitor the quality of customer service, utilising all relevant market intelligence.
* Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion.
* Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to.
* Identify any gaps in product knowledge of vehicles, accessories, exchange units and superseded parts and notify the Operations Manager.
* Provide advice and assistance to team members.
Let’s Work together
To excel in this Customer Relations Coordinator position, previous experience in a Parts role within a different automobile network is required, alongside a full driving licence and computer skills, including experience with word processing and database packages, email and internet.
Benefits
* Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
* Company Discounts: Discounts on new cars and a range of aftersales services.
* Pension: Generous employer pension contribution up to 7%.
* Annual Holiday: 22 days, increasing to 26 with continued service, plus bank holidays.
* Reward Gateway: Access to over 500 deals to help you save.
* Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
* Employee Assistance Programme: Counselling and wellbeing resources.
* Occupational Health: Support for physical, mental, and social well-being.
* Personal Accident Insurance: Worldwide coverage.
* Training Opportunities: Range of training and e-learning resources.
* Shared Incentive Plan: Opportunity to invest in Stellantis Group shares.
* Health Cash Plan: Reimbursement of certain health expenses.
* Paid sick leave upon completion of Probationary period.
Qualifications & Experience
• Previous experience in a Parts role within an automobile network is required.
• Full driving licence.
• Computer skills including word processing, database packages, email and internet.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Employment details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Customer Service
* Industries: Motor Vehicle Manufacturing
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