King Street Surgery in Kempston, Bedford,are recruiting 2 part-time receptionist/administrators to join our busy team.
The first post is for 16 hours per week working the following;
Monday 8.00-1.30
Thursday 1.30-6.30
Friday 8.00-1.30
The second post is for 15.5 hours a week.
Monday 1.30-6.30
Thursday 8.00-1.30
Flexibility is required for holiday and sickness cover of colleagues.
The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
* To be part of the team contributing to the smooth running of the practice by ensuring that all enquiries from patients in person or by telephone are handled efficiently and courteously.
* Filing, record keeping and the processing of documents. The role involves liaising with doctors and other members of staff.
* Prepare for each surgery, ensuring premises are tidy.
* Receive and make telephone calls and take accurate notes.
* Book and cancel appointments as necessary and deal efficiently with the computerised appointments system.
* Answer general enquiries and explain practice procedures e.g. on registration, changes of address, etc.
* Issue medication prepared by the Dispenser when the dispensary is closed, and to take and account for any prescription charges due as appropriate.
* Maintain and operate computer and manual administrative systems.
* Open and close surgery premises.
* Inform patients of results of hospital tests as directed by the doctor.
* The reception/admin staff forms one team and provides cover across a range of administrative duties associated with the surgery.
About us
King Street Surgery is a long established practice, offering a high quality service to patients, within a supportive and caring environment. As a training practice across three sites we are at the forefront of clinical practice and our practice ethos is one which supports training and development.
List size of 21,700, with 6 GP Partners, 14 salaried GPs, nursing team, paramedic, clinical pharmacists, management and administration teams.
Job responsibilities
Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person Specification
Qualifications
* GCSE grade A-C in English and Maths.
Experience
* Team player who is able to work under pressure.
* Experience in a customer facing role, ideally within healthcare.
* Strong IT skills and systems experience, (or ability to learn new systems) with a high level of accuracy and attention to detail.
* Experience of managing email inboxes.
* Empathetic and hard-working.
* Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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