Job Description
Full time and part time roles available - Hiring several candidates - Immediate start
We are seeking Customer Service Advisors to join a growing team and play a key role in delivering outstanding service to customers. This is an exciting opportunity to support a fast-paced, customer-centric environment, working closely with internal teams to ensure smooth day-to-day operations. The ideal candidate is proactive, detail-oriented, and thrives in a collaborative, cross-functional setting.
About the client: Experts in foreign exchange services, committed to delivering exceptional customer experiences.
Key Responsibilities:
* Handle daily customer queries professionally and efficiently.
* Support customers and management team.
* Meet and exceed KPIs.
* Answer calls, respond to questions, and reroute calls.
* Log and resolve queries via various communication channels.
* Maintain records using systems like D365.
* Assist new team members during induction.
* Share customer concerns with the Line Manager.
* Complete administrative tasks and prepare reports.
Ideal Candidate Profile:
1. Experience in a call centre/customer service environment.
2. Proficient in Microsoft systems.
3. At least 5 GCSEs including English...