HR Services Manager
Department: HR Services
Band: 6
Hours: 37.5 per week; all MKUH roles will be considered for flexible working
About the role
Are you an experienced HR professional who thrives on leading teams, improving services, and making a real impact? Do you enjoy combining people leadership, HR operations, and digital transformation? If so, we’d love to hear from you.
Reporting to the Head of HR Services & Systems, you will manage a team delivering HR Services across:
* Payroll (including staff benefits)
* Temporary Staffing
* General HR queries
What you’ll be doing
* Leading and developing a multi‑disciplinary HR Services team
* Ensuring consistent, timely and accurate delivery of payroll and HR services
* Driving service improvement, innovation, and digital transformation
* Overseeing outsourced payroll arrangements and system assurance
* Providing senior‑level advice and support on complex HR and payroll issues
* Strengthening governance, KPIs, SOPs and audit processes
* Working closely with Finance, HR Systems, ESR teams and senior leaders
* Designing and delivering training to managers and staff to build capability
* Using workforce data to identify trends, risks, efficiencies and savings
Who we’re looking for
* Proven experience managing HR services, payroll and/or shared services functions
* Strong people leadership and service management skills
* In‑depth knowledge of NHS payroll, ESR and temporary staffing
* Confidence working with senior stakeholders across HR, Finance and Operations
* A passion for continuous improvement, system optimisation and change
* Excellent communication skills and the ability to simplify complex processes
You’ll be someone who enjoys accountability, takes ownership, and brings energy and ideas to how services are delivered.
We are unable to offer sponsorship for this role.
This advert closes on Friday 29 May 2026.
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