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A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Workshop Manager looking for an opportunity to grow in a friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
Main Purpose
To be responsible for the day-to-day management of all contract and workshop matters for the North Devon and Somerset West and Taunton contracts. To ensure the company’s contractual obligations are met, and staff are managed as per the company’s rules and procedures. Ensuring all SLAs and KPIs are monitored and are being delivered via the workshop staff or third-party suppliers. Optimising vehicle availability, minimising maintenance spend with a primary objective of legislative compliance.
Key Responsibilities
* Responsible for management of multi-skilled technicians within the North Devon workshop and Somerset West and Taunton satellite workshop
* Day to day liaising with the customer to build and keep relationships, ensuring the requirements of the customer are in line with the contracts and the workshop can support the requirements. Maximising customer satisfaction
* Ensure all sites and employees are Health and Safety compliant and meet with company and legislative requirements
* Fully responsible for overseeing the maintenance in line with manufacturers recommendations, legislation and contractual obligations. This will include but is not limited to: management of vehicle repairs and servicing to ensure they are carried out cost effectively, both internally and sub-contracted; maximise vehicle availability; ensure manufacturer warranties are considered and liaise with manufacturers over claims; ensure workshop paperwork and processes are completed to high standards; KPI and SLA compliance
* The day to day control of all aspects of a busy municipal workshop including work loading, service scheduling, quality assurance, work authorisation, and parts control
* Negotiate, monitor, measure and recommend third-party suppliers to support in-house maintenance
* Ensure fleet management system is used in accordance with company and legal requirements for accurate reporting and cost control
* Manage on-site personnel professionally, ensuring they are trained and perform effectively, including performance management
* Support wider business by maintaining vehicles from other contracts and the rental fleet
About You
Key Skills
* Recognised vehicle engineering qualification for HGVs (e.g., City & Guilds)
* Certificate of Professional Competence (CPC) National
* Ability to implement and control Health and Safety management
* Professional presentation, proactive attitude, excellent communication skills, problem-solving focus
* Track record of managing workshops successfully
* Ability to work independently and in a team
* Influence change at all levels
* Excellent organization and multitasking skills
Desirable Skills
* Municipal vehicle maintenance experience
* HGV category C driving license
* Recognised IOSH Health and Safety qualification
* Membership of IRTE or similar
Working Hours
40 hours. Even if you don’t meet all criteria, we encourage you to apply. We value diversity and are excited to hear from passionate individuals like you. If you’re ready to contribute, please apply.
Inclusion
As a Disability Confident Employer, we aim to make our vacancies accessible. If you need adjustments in our recruitment process, contact our team.
About Us
What can we offer you?
* Generous holiday allowance: 25 days, plus days off for your birthday, Christmas Eve, and New Year’s Eve. Option to buy or sell leave
* Share Save Scheme: Opportunity to buy shares at a discount
* Profit Related Pay: Sharing of annual profits
* Pension Plan: Up to 10% contribution from us
* Family Friendly policies: Enhanced parental pay, paid fertility treatment leave
* Employee Discounts: On entertainment, travel, shopping, motoring
* Volunteering Day: One day per year to volunteer
* Life Assurance and Personal Accident Cover
Be yourself
We embrace diversity and inclusion. Our Equality, Diversity and Inclusion Network works to build an inclusive workplace.
Be heard
We listen through our People Forum and surveys, giving you a voice.
Be well
Access tools for wellbeing, including a digital GP, wellbeing team, and discounted gym memberships.
Be better
We support your development with personalized plans and training opportunities.
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