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Job Description
As a Field Service Engineer within the National Service Team, you will be responsible for providing high-quality field-based technical expertise at customers' sites across the country. Your duties include installation, calibration, fault finding, training, and fixing customer equipment.
Responsibilities
* Carry out repairs, on-site commissioning, service, and calibration of customer's inline inspection equipment according to processes and procedures, including providing on-site customer training where required.
* Perform upgrades and refurbishments on customer sites.
* Handle on-site customer queries in a fair and courteous manner.
* Adapt to various environments and comply with local health and safety regulations.
* Complete all necessary paperwork accurately and promptly in accordance with company procedures.
* Work overtime as required and participate in an on-call standby rota system.
* Continuously improve product knowledge through learning diverse products.
* Provide technical support via phone and email as needed.
Requirements
* Good technical electrical/electronics skills.
* Minimum BTEC/ONC/HNC or similar qualification in electromechanical/electrical engineering.
* Experience in a field service role, including commissioning, repairs, and servicing, is preferred.
* PLC programming knowledge and familiarity with PC hardware are advantageous.
* Good PC literacy and organizational skills.
* Methodical problem-solving approach.
* Full current driving license.
* Excellent communication and customer service skills.
* Flexibility to work overtime and stay overnight occasionally.
* Embodies Loma’s behaviours and ITW Values, including being hands-on, a team player, positive, committed, and proactive.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Automation Machinery Manufacturing
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