We are looking for an experienced OKTA IAM Support Engineer to join a global Identity & Access Management support function, acting as a senior technical escalation point for complex OKTA issues and platform support activities.
This role is ideal for someone with strong hands-on OKTA administration experience, a solid IAM background, and the ability to operate confidently within a high-volume, business-critical support environment.
What you’ll be doing:
* Acting as the L3 escalation point for complex OKTA incidents and service requests
* Troubleshooting advanced MFA, SSO, authentication, and federation issues
* Supporting OKTA administration across policies, groups, and application configurations
* Owning and supporting P1/P2 incidents, including major incident calls and root cause analysis
* Managing OKTA AD / LDAP agent deployments, upgrades, patching, and maintenance
* Supporting release activity, hypercare, audit, compliance, and access review processes
* Maintaining SOPs, runbooks, and technical documentation
* Mentoring L2 OKTA administrators and supporting service improvement initiatives
What we’re looking for:
* 8–12 years of experience across IAM, Security, or Systems Administration
* 1–2 years of hands-on OKTA administration experience
* Strong knowledge of OKTA MFA, SSO, authentication policies, and federation
* Experience with SAML, OAuth 2.0, OIDC, LDAP, and directory integrations
* Familiarity with incident, change, and problem management processes
* OKTA Certified Professional / Administrator is highly desirable
This is a great opportunity to join a critical support function where you will play a key role in platform stability, security, and continuous service improvement.
If you have strong OKTA expertise and are open to your next opportunity, please get in touch.