Senior Student Experience & Support Officer - Strand, London, WC2R 2LSAbout UsKing’s College London is a leading University with nine Faculties. As part of King’s Health Partners, we have an excellent environment for health care interaction and a strong focus on mentoring and career development. The 2021 Research Excellence Framework (REF2021) placed King’s applied and allied health research 1st for: overall proportion of research rated 4* (world-leading, the best mark possible), research papers rated 4*, impact rated 4*, environment rated 4*(joint), Grade Point Average and Power. REF2021 rated as world-leading: 100% of our environment, 86% of our impact and 70% of our research overall. Over 95% of our research overall was rated as world-leading or internationally excellent. As of 2025, our Faculty is number 1 in the world for Nursing (QS world rankings). King’s produces more highly cited research outputs (top 1% citations) on palliative care than any other centre internationally (SciVal), and is second in the world on the same metric for nursing and midwifery. King’s is the largest provider of health care education in Europe. The Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care (NMPC) is based in the heart of central and south London. It includes the Cicely Saunders Institute for Palliative Care, Policy & Rehabilitation, the premier Institute for Palliative Care, bringing together clinical, research and education teams. Our applied clinical and health multidisciplinary research transforms therapies, the healthcare experience and outcomes for patients and those important to them, wherever they are cared for. Our award-winning NMPC education programmes span pre-registration nursing and midwifery, and multidisciplinary post-graduate taught and research programmes. We are committed to staff development, and offer opportunities to identify and access appropriate training and professional growth.About the roleWe are looking for a proactive and highly organised administrator to support the Student Experience Team at the Florence Nightingale Faculty of Nursing, Midwifery and Palliative Care. The Senior Student Experience & Support Officer will be responsible for supporting the team plan and deliver student-focussed events, committees and wellbeing interventions. They will assist with complex day-to-day issues, responding to enquiries in line with the team’s Service Level Agreements and, where appropriate, university safeguarding policies. They will support the Student Experience Coordinator to plan and run the faculty’s Welcome Week programme. They will triage complex and sensitive student situations, helping the Student Support Manager to contain individual and institutional risk. The Senior Student Experience & Support Officer will support the running of key faculty and university processes, including Student Staff Liaison Committees and the Support for Study process. The post holder will develop a close working relationship with Cohort Leads, Programme Leads, Associate Deans and other members of the Faculty staff. They will also model positive and supportive communication with our students, observing principles of discretion and inclusivity at all times. The post-holder will represent the Faculty in communicating with wider university support teams such as the Disability Support & Inclusion Service and the Money & Housing Advice Service. This is a full time (35 hours per week) and you will be offered an indefinite contract. King’s considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.