Overview
We are looking for a Performance Manager to join Thames Water permanently.
You will be working across the geographical area of Banbury - OX16 4RZ where you will be responsible for the day-to-day running of up to 15 Sewage Treatment Works along with managing a small multi-skilled team of up to 12 technicians.
Location - Banbury - OX16 4RZ. You will operate out of the main site at Banbury but will visit other sites; a driving licence and car owner are essential as travel is required.
You will work 36 hours a week, Monday to Friday, along with participating in an out-of-hours rota for escalations and advice, for which you will receive additional payments.
What will you be doing as a Performance Manager?
* Lead the Health & Safety culture of the team and drive an environment where good practices are a daily norm and total compliance is adhered to.
* Drive improvements in the operations of your sites and the assets within them, focusing on benefits for customers and the environment.
* Drive the team to achieve optimal performance in work management, develop the team, and introduce new skills and Health & Safety awareness.
* Manage the budgetary and financial activities of the team and drive efficiencies into the overall operational budget.
* Customer & Stakeholder Management - ensure exceptional service to customers with early personal interventions as required.
To thrive in this role, the essential criteria you’ll need
* Previous experience managing operational staff with a proven track record of engaging and developing their team, ideally with field-based members within the utility industry.
* Able to demonstrate a strong focus on continuous improvement.
* You will be used to taking the lead and achieving results, ideally within a similar industry.
* Possess significant process management experience and knowledge with strong skills in operations, Health and Safety and Finance.
* Strong understanding of health and safety legislation.
* You will need to be competent in using IT equipment/systems and be able to interpret complex Excel spreadsheets.
* Financial management skills and commercial awareness to identify and achieve financial efficiencies.
* Due to the nature of this role, a full, valid driving licence is needed.
What’s in it for you?
* Salary up to £45,000 per annum, depending on level of experience.
* 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
* GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members, plus discounted plans nationwide.
* WeCare, a range of health and wellbeing services including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and a nutritionist.
* Benefits on Tap, access to discounts, cashback and instant vouchers.
* Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
* Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
* Ongoing performance development reviews to help you be your best and identify growth opportunities.
Find out more about our benefits and perks
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Equality, Diversity & Inclusion
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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