Salary: £40,000 - 40,000 per year Requirements: Experience in analysing services, processes, or operational performance using data, customer insight, and stakeholder feedback. Ability to map end-to-end processes and identify inefficiencies, waste, root causes, and opportunities for improvement. Experience supporting or delivering continuous improvement activity, including defining scope, requirements, options, measures, and implementation tracking. Strong facilitation and workshop skills to support problem-solving, service reviews, and collaborative improvement work. Ability to translate complex information into clear, evidence-based insight for different audiences. Strong stakeholder engagement and relationship-building skills across teams, service leads, frontline colleagues, and customers. Ability to work with data and reporting colleagues to develop measures, baselines, and benefits tracking. Experience coaching or supporting teams to adopt structured improvement methods and build capability. A customer-centred mindset, with the ability to embed customer voice and lived experience into service redesign. Ability to work autonomously in defined areas while contributing to wider improvement programmes. Responsibilities: Analyse services using operational data, customer insight, performance information, and stakeholder feedback to identify improvement opportunities. Understand how services operate in practice, including pain points, inefficiencies, risks, and root causes. Translate complex information to establish service demand and identify patterns, constraints, and drivers of performance. Identify and quantify failure demand, including avoidable contact, rework, and repeat activity. Evaluate end-to-end processes to identify waste such as duplication, delays, unnecessary hand-offs, and non-value activity. Produce clear, evidence-based findings to support prioritisation and decision-making. Lead workshops to create high-level and detailed end-to-end process maps. Document variations, workarounds, rework, delays, controls, and dependencies across service delivery. Identify opportunities for simplification, standardisation, redesign, and appropriate automation. Maintain accurate and accessible process documentation to support consistency and future improvement. Deliver and embed our continuous improvement methodology across improvement activity. Contribute to the structuring of improvement work, including scope, requirements, options, and key measures. Lead defined elements of improvement activity, including analysis, mapping, requirements, and implementation tracking. Track actions, dependencies, risks, and progress during implementation. Evaluate improvement activity by assessing outcomes, benefits, and the sustainability of change. Translate data, customer voice, colleague feedback, and assurance insight into clear and actionable intelligence. Collaborate with Insight and Data colleagues to develop measures, baselines, and reporting. Support the definition and tracking of benefits to ensure improvement activity is evidence-led. Identify trends, variation, and emerging issues to inform improvement priorities and decisions. Collaborate with managers, service leads, frontline colleagues, and customers to understand service challenges. Facilitate and support workshops, problem-solving sessions, and service reviews. Build effective working relationships that enable collaborative, service-led improvement. Present findings, insight, and process information clearly for different audiences. Ensure customer experience, voice, and value are embedded in service analysis and improvement activity. Ensure the capture and use of lived experience within service reviews and redesign work. Contribute to improvements that strengthen our customer promise and outcomes for residents and communities. Develop tools, templates, and guidance to enable consistent improvement practice. Build improvement capability by coaching teams to apply structured approaches. Promote consistent use of improvement methods, language, and frameworks. Review and apply learning and good practice to support continuous improvement maturity across our organisation. Technologies: Embedded Support More: We are Hedyn and this is a brand-new opportunity to join us as a Continuous Improvement Analyst. The role sits within a collaborative team and works closely with the Continuous Improvement Manager, service teams, stakeholders, Insight and Data colleagues, managers, frontline colleagues, customers, and residents. We are offering a salary of £41,394 and a comprehensive benefits package, with a strong focus on work-life balance, appreciation, and the chance to shape our journey as an organisation. This role will help us improve how we work, deliver smarter services, and create better outcomes for our residents, communities, and colleagues. last updated 24 week of 2026