THR1188807 Complaints Resolution Officer / Complaints Handler (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £36,993.73 per annum Fixed Term Contract until 1 September 2026 Full Time, 37 hours per week Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrives Complaints Policy, the Housing Ombudsmans Complaint Handling Code, and all other applicable regulatory standards. Its purpose is to ensure complaints are handled fairly, that issues are appropriately addressed when service has fallen short, and that first-time resolution is achieved wherever possible. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively.