Yolk Recruitment are proud to be supporting one of the largest housing organisations in Wales as they look to appoint a Service Charge Team Lead to join their growing Finance Operations function.
You'll be joining a forward-thinking organisation during a period of transformation, offering genuine scope to shape processes, improve systems, and contribute to a finance function that supports vital community services
This is an excellent opportunity for an experienced finance professional with a strong background in rent and service charge income, reconciliations, and team leadership, to take ownership of a vital income function within a large and evolving organisation that is making a real difference across its communities.
The Opportunity
Reporting into the Head of Finance Operations, you will lead a team of Finance Officers, overseeing the delivery and continuous improvement of key income processes including:
Rent and service charge processing
Banking operations, BACS and Direct Debits
Income allocation and suspense account management
Rent ledger integrity and balance sheet reconciliations
Arrears reporting and bad debt provision monitoring
Audit preparation and regulatory compliance
Systems improvement and digital transformation initiatives
You'll act as a key point of contact across the organisation, working closely with departments such as Housing, IT, Audit and Procurement, ensuring income processes remain accurate, efficient and aligned to best practice.
What we're looking for
This role will suit someone who can combine operational finance expertise with confident people leadership. You'll ideally have:
Strong experience in a finance role within housing, local government or a similar sector
Proven experience managing rent and service charge income
Excellent reconciliation skills and knowledge of income controls
Experience overseeing banking operations and financial processes
Strong stakeholder engagement skills, including audit exposure
Strong Excel and finance system capability
Proven ability to lead and manage a diverse team, encouraging constructive challenge
Ability to navigate and lead through change, with a broad understanding of Finance
Benefits
25 days annual leave, rising to 30 days based on service, plus bank holidays
Generous pension scheme
Hybrid working
Employee recognition scheme
Wellbeing Support
Career development and opportunities for professional memberships
Health Cash Plan
To Apply
Please submit your up-to-date CV demonstrating how you meet the criteria above.
For a confidential discussion, please contact Hannah Welfoot at Yolk Recruitment.
Closing date: Monday, 23:59 on 25th May 2026
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