Please Note: We reserve the right to close this job advert early if we receive a high volume of applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.
The Post holder will work as part of the Urgent Care Team providing weekendsupport to the department, Service Delivery and Performance Manager andother health care professionals. Working in conjunction with the AdministrationCoordinator to ensure the smooth running of the department.
The post holder will play a vital role in supporting internal operations, administrative duties and stock management activities to ensure the safe and efficient delivery of the service.
Main duties of the job
Key Relationships:
* UTC Service Delivery & Performance Manager
* UTC Clinical Director
* Head of Clinical Services
* Head of Urgent & Primary Care
* Chelsea & Westminster Hospital Trust
About us
London Central & West Unscheduled Care Collaborative is anot-for-profit Social Enterprise, now in its 30th year of providinghigh-quality services across a range of primary and urgent care contracts 24hours a day, 365 days a year to 5 million patients in North West, North Centraland North East London. We pride ourselves on delivering safe, effective,responsive, caring, and well-led patient centred clinical services asrecognised by our Good CQC rating in all areas of our organisation.
Job responsibilities
Working Pattern:
Weekend Shifts to cover:
Saturday & Sunday 10:00 - 16:00
Role Responsibilities:
Daily investigation and reporting of breaches for the UTC department, raising concerns or issues identified to the Clinical Lead and/or Service Delivery and Performance Manager as required.
Joining the LCW all services weekend Sitrep at 10:30 and 15:30, to provide the UTC service delivery updates. As well as providing any required staffing updates to the trust.
Creation of all sitrep reports and any required data in the agreed timeframes.
Providing efficient and effective administration support to the team and service whilst maintaining smooth running office systems.
Monitoring and actioning emails received into the generic UTC NHS mailboxes and responding to all telephone and email queries in a confidential and professional nature, prioritising where necessary.
Replenishing all stock in the clinical rooms and informing the admin coordinator if there are any ordering requirements.
Daily, auditing of FP10s, Resus Trolley (ensuring the physical checks have been completed by the nursing team), Cold Chain and IPC.
Updating and maintaining the service CQC board monthly and other CQC related tasks.
Ensure the department standards adhere to the required CQC standards.
Preparing and reviewing Shift lead logs and reporting, escalating any actions as and when needed.
Reporting and escalating any estate issues, IT issues or repairs.
Maintain and update all noticeboards and policy and procedures folders within the department as required.
Any ad hoc tasks and duties as required by the needs of the service.
Other Duties:
Supporting the Infection Prevention Champions for the Urgent Treatment Centre.
Oversee staff inductions and training to ensure all staff are trained to adequately fulfil their role. Whilst sharing details of any ad hoc ID access, log in or parking requests required with the Admin Coordinator.
Support service rota fill requirements as needed.
Creation and management of manual prescriptions packs, ensuring the department has adequate levels available and back ups if needed.
Support the maintenance of consistent high levels of quality, safety and performance across the organisation
Initiate the service escalations trigger points where applicable.
Maintain all Safeguarding and Health Visitor referrals processes and logs.
Person Specification
Qualifications
* GCSE Education
* Functional skills in literacy and numeracy and IT
Experience
* Previous experience working within IUC/UTC or previous experience working within a health care setting, or other customer services/patient facing environment.
* Experience of managing data collection and report writing
Knowledge & Practical Skills
* Ability to effectively work on and manage many priorities at one time.
* Exceptional communication skills
* Competent in the use of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
* Understands the principle of confidentiality and can work accordingly to maintain confidentiality.
* Strong commitment to customer service and satisfaction
* Calm under pressure, able to use initiative and make decisions
* Demonstrable attention to detail and follow through
* Able to problem solve
* Organised with effective time management skills
Values
* Exhibits behaviours in line with Organisation Values:
* Drive Change
* Together
* Belonging
* Community Focused
Skills & Other Attributes
* Demonstrable problem-solving skills with the ability to be flexible in response to unexpected demands, including the ability to resolve conflict, negotiate and handle difficult situations effectively.
* Ability to effectively work on and manage many priorities at one time.
* Strong commitment to ensuring a dignified, high-quality patient experience.
* Flexible and adaptable to change to meet the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£8,642 a yearplus LCW unsociable hours enhancements
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