Position: Operations Manager
Location: Caterham, Surrey
Salary: £60,000 - £70,000 (guide only - open to discussion DOE)
Bennett & Game are proud to be representing a growing commercial roofing contractor entering an exciting period of transformation. The company is introducing the role of Operations Manager to take full ownership of day-to-day operations, improve delivery efficiency, and embed scalable processes to support growth and reduce reliance on the Managing Director.
This is a key strategic appointment for a forward-thinking and ambitious individual who thrives in a fast-paced, hands-on environment. Working closely with the owner and wider operational team, the Operational Manager will play a central role in modernising systems, improving workflow, and ensuring the business continues to deliver projects to the highest standard of safety, quality, and client satisfaction.
Operations Manager Salary & Benefits
* Salary: £50,000 - £65,000 (dependent on experience)
* Car allowance
* Performance-related bonus
* Pension contribution
* 22 days holiday plus bank holidays
* Training and professional development opportunities
* Long-term progression as the company continues to scale
Operations Manager Job Overview
* Take full ownership of daily operational activities, relieving the Managing Director of direct delivery responsibilities.
* Plan, coordinate, and monitor project execution across all roofing and associated service lines.
* Manage and schedule subcontractor teams, liaising with team leads to ensure efficient and high-quality delivery.
* Ensure all works meet contractual, safety, and compliance standards.
* Implement structured processes for scheduling, procurement, and quality control.
* Introduce performance tracking and reporting systems to measure progress, efficiency, and profitability.
* Oversee CRM and project management software adoption (Insightly), ensuring accurate data and real-time reporting.
* Lead weekly operational meetings to review performance, resource allocation, and delivery risks.
* Maintain close communication with clients, developers, and key partners to ensure smooth project delivery.
* Produce monthly operational performance reports for senior leadership.
Operations Manager Job Requirements
* 5-10 years' experience managing field operations within roofing, construction, or property services.
* Strong understanding of subcontractor-led delivery models and operational scheduling.
* Proven ability to implement structured processes and introduce efficiency improvements.
* Familiarity with project management and CRM systems (e.g. Insightly, Jobber, Procore, Zoho).
* Excellent leadership, communication, and problem-solving skills.
* Practical understanding of health and safety (CDM 2015), quality assurance, and customer satisfaction in construction.
* Naturally solutions-driven, with the ability to lead multiple concurrent projects.
* Full UK driving licence and willingness to travel across operational sites as required.
Desirable:
* Experience in commercial roofing systems such as Protan PVC, Kemper, or Zambelli.
* HNC/HND or Degree in Construction Management, Civil Engineering, or related field.
* NVQ Level 4/5 in Construction or Project Management.
* SMSTS, CSCS Card, and First Aid at Work.
* Knowledge of commercial contracts, estimating, and cost tracking tools (e.g. Xero).
Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.