Job Title: Coffee Shop Manager Reporting to: Head of Retail We have an exciting opportunity for a Coffee Shop Manager to join our team in Hawick. This is a permanent, full-time position working 38 hours per week across 5 days out of 7. The role will include weekend working; therefore, flexibility is essential. The salary for this role starts from £28,000, depending on experience. Due to our predominantly daytime trading hours, this role would suit an ambitious individual who enjoys working in hospitality but also values a healthy work–life balance. This is a fantastic opportunity for someone who is passionate about delivering excellent customer experiences while contributing ideas that help the business continue to grow and evolve. About the role As a natural leader, you will oversee the day-to-day operations of our coffee shop, including both the kitchen and front-of-house areas. You will lead, develop and inspire a dedicated team to deliver an exceptional visitor experience that encourages our guests to return time and again. This is a hands-on role that requires energy, organisation and strong leadership. The successful candidate will bring a professional approach, strong operational awareness and the confidence to manage a busy environment while ensuring high standards of service, quality and team engagement. You will have a personality and professional approach and will have the opportunity to bring constructive and creative ideas to the business. This is a service focused role, which requires a passion for food and beverage, events, and a genuine ability to connect with both guests and colleagues. Key Responsibilities • Ensure the dining experience is in line with our 5-star visitor centre on every occasion • Coordinate team members to ensure the efficient running of service • Recruit, train and empower team members to maximise performance • Prepare staff rotas and schedule holidays, shift cover and overtime • Stock management, cost control and planning and working to budgets • Continuous improvement of processes and Standard Operating Procedures (SOP’s) • Proactively purse new revenue opportunities • Work alongside the kitchen team in creating new and innovative menu choices for our guests • Undertake Performance Development Reviews • Oversee external catering services / events • Increase sales by proactively seeking internal and external opportunities. • Ensure all Company food offerings maintain the highest quality • Adhere with licensing, hygiene and health and safety guidelines • To ensure the menu remains attractive to the customers’ expectations with continual updating About you This is what we’re looking for in our ideal candidate: • Background within a hospitality and catering. • Experience of managing / leading / supervising a team • Strong leadership skills and ability to develop a excellent working culture. • A people’s person with the ability to inspire, motivate and lead the team to success • Passionate about delivering exceptional customer service • Ability to excel under pressure in a busy, dynamic environment • Commercial acumen and the ability to seek out profitable opportunities internally and externally • Ideas for continuous innovation and improvement About Us Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 228 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint. Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking. We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com. Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based. Closing date – Friday, 20 March 2026