Copy Registered Manager For this role responsibilities include: Lead and responsible in overall management of staff team and provide support to all our clients in our East areas. Responsible on the personal planning process for the individuals living under our care. To converse with external stakeholders including social services, brokerage team, Service User Referral Centres, local authorities, CQC and all other professional multi-disciplinary team. Be the CQC registered manager for the care services within the Northern region, ensuring adherence to CQC and CJP Outreach Services policies and procedures. Deliver the highest standards of care, service and staff support under your registration. Support people to the highest standard and in line with their support plan, cultural needs and wishes. Support people to manage their own home, including supporting individuals with maintaining their tenancies and give support and guidance when individuals move home. Develop practical and strategic partnerships with local commissioner and other stakeholders to ensure that your clients have choices and opportunities to achieve personalised support and life goals. Act as the local lead in developing and sustaining excellent customer service. This will include responding locally to the needs of clients/families and ensuring that effective open communication is made with clients and families over services and standards. Support your team to guide and assist people to make choices and life decisions in line with the Mental Capacity Act requirements. Provide intensive care and client support for day-to-day operation and service delivery and reporting to Operation Manager on Key Performance Indicators. Compliance with CQC regulation and meet commissioner expectations and standards. Working with our HR advisor in promoting compliance and managing staffing matters. Responsible for all safeguarding notification and updating social service and health board with updated information. To routinely inspect and audit care plans, risk assessment, and Client’s review to continuously maintain the quality and compliance standard. Collaborate and working closely with our Recruitment manager to recruit, lead and develop teams that ensure excellence in all aspects of service delivery and customer satisfaction. This will include ensuring effective induction is carried out, that new starters are recruited to the correct regulatory standards and performance management appraisals are conducted for all staff. Identify business development opportunities and networks and contract management. Essential / Preferable Criteria: NVQ Level 5 in Health and Social care services or equivalent qualification. Proven experience of working with people with complex needs, including learning disabilities, autism and/or mental health problems. Demonstrable success in building an effective team with an ability to motivate staff to succeed. Previous experience as a Registered Manager is desirable. Able to demonstrate a high level of interpersonal skills. Working knowledge of the Mental Capacity Act, DOLS, Safeguarding and other relevant legislation. Excellent knowledge CQC requirements. Full and clean driving licence and Enhanced DBS Disclosure required. For any further information please call Janie on 01484 629935