Job Description
To provide innovative learning technology experiences that support colleague success and development. Responsible for ongoing enhancement and maintenance of Sage Learning Management System (LMS) and/or other associated technologies development and administration. Working closely with L&D (Learning & Development) team and business stakeholders to support the design of the experience of the platform, deployment, and administration of all learning solutions, including the LMS and other learning platforms.
This is a hybrid role based in the office 3 days a week and 2 from home.
This role is a 12 month fixed term contract.
Key Responsibilities
Key accountabilities and decision ownership:
* Maintain and update course catalogue, notifications, training profiles, and assessments and ensure accuracy and completeness of data submitted to the system.
* Learning communications triggered through technology.
* Design and manage the LMS webpages and associated logic/algorithms.
* Implementation of learning solutions ensuring quality and seamless learning experience.
* Experimentation and design of learning in the flow of work incorporating AI approaches to improve the end-to-end learning experience.
* Advisory in the continuous improvement of the LMS, and suite of learning platforms to ensure a user experience that inspires a continuous learning culture and supports our learning academies.
* Proactively advise on potential learning technology vendors.
* Champions Self-Service and promotes new strategies across Tier 0 to improve the customer experience.
* Monitor, research, and test system and courses to ensure reliability/availability based on quality expectations. Escalate any problems, usage trends and generate reports as requested.
* Obtain a deep understanding of all components, features, and functions of the LMS advising Digital Services, L&D or IT.
* Recommends innovative technologies to support the colleague experience.
* Checks for accessibility guidelines for solutions and services are adhered to. Escalates as required.
* Advises relating to security roles and data management required for learning technologies.
Skills, knowledge, and experience:
* Be comfortable working independently with LMS for content implementation and design application.
* Excellent interpersonal skills, verbal and written and strong skills in Microsoft Office Applications
* Strong ability to multitask and excellent customer service skills
* Web design / HTML experience including CMS (Content Management System) knowledge—specifically administration including HTML, CSS, and jQuery
* Skills associated with a graphic designer/developer—for image editing (re-touching, re-sizing, manipulation) and writing/editing code.
* Experience managing end to end learning experiences and content with a variety of content sources/platforms.
* Generative AI
* Microsoft Power Apps
Your benefits (Only Applicable for UK Based Roles)
Benefits video –
* Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
* 25 days of paid annual leave with the option to buy up to another 5 days
* Paid 5 days yearly to volunteer through our Sage Foundation
* Enhanced parental leave
* Comprehensive health, dental, and vision coverage
* Work away scheme for up to 10 weeks a year
* Access to various helpful memberships for finances, health and wellbeing
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