Yonder is building the financial membership of the future, combining credit and debit in one membership that is fair, flexible and actually enjoyable to use. No confusing terms, no dusty points system—just rewards that feel rewarding from bao to beer to a boarding pass.
What You’ll Do
* Interact with members via calls, chats and email, offering world‑class support in a timely manner while exercising product knowledge and adding a personal touch to build great rapport.
* Constantly review internal guides and FAQs, looking for areas of improvement based on chat interactions.
* Contribute to metrics, ensuring you meet KPIs and feeding back trends to your team and managers.
* Engage in Member Support syncs, discussing complex chats and running refresher sessions as the product evolves.
What you’re a great fit if you
* Have great flexibility; shift patterns range from 7a‑8p, Monday‑Sunday, including bank holidays.
* Have financial services experience in an early‑stage start‑up or fast‑paced company with escalation or investigation experience.
* Can work calmly during busy peak periods, especially on chat.
* Have a strong background of working with customers, with Intercom as a bonus.
* Own customer problems from start to finish, focusing on a right‑first‑time approach.
* Are customer‑obsession‑driven, passionate about helping members at a member‑first company.
You won’t be a great fit if you
* Are looking for complete structure; we’re small and learning.
* Are daunted by autonomy; some shifts you may work solo with limited help.
* Want a team with a process for every query; we have many processes but not all is covered.
* Are not a self‑starter; we love seeing how you tackle things with your own thinking first.
What’s it like working at Yonder
We’re office‑first and remote‑friendly. The new Cardiff office is on the way; we’re in the office at least three days a week with everyone coming in on Mondays. During your first six weeks of training you’ll need to come into the office full‑time.
What’s in it for me
£26,869 - £28,259 annual salary depending on experience.
£15,148 - £17,928 stock options.
* 35 holidays (27 days annual leave + 8 days public leave).
* Regular team‑building trips and activities.
* Private healthcare with Vitality, including mental health, dental and vision cover.
* 16 weeks enhanced parental leave for all parents after one year at Yonder.
* Learning & training allowance (£750/year) for books, courses, etc.
* Monthly team breakfast/lunch.
* Monthly team events such as Mini‑golf, Escape Room, cocktail making.
* Cycle‑to‑work scheme.
What’s the interview process like
Stage 1: Intro call (60 mins) with Nazima to find out more about you. Stage 2: Technical task & values‑based interview (90 mins) held in our office. Live role play exercise (30 mins) followed by a values‑based interview (60 mins). Stage 3: If all is happy, an offer is made. We aim to give a decision within 24 hours between stages where possible.
We love closing the feedback loop. Expect specific feedback on our decision from Stage 2 onwards and ask for more if you wish. We must complete the right‑to‑work, credit checks & criminal background checks for every new Yonder‑er. Reference checks are also conducted, ideally on a recent manager via phone. The entire process can take between 2–6 weeks.
Bristol, England, United Kingdom 2 weeks ago.
Cardiff, Wales, United Kingdom 2 weeks ago.
Cardiff, Wales, United Kingdom 1 month ago.
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