Operations Manager
Your role in our mission:
* Oversee and manage a shared user or dedicated customer operation, encompassing receiving, picking, packing, shipping, and inventory management.
* Develop and implement strategic plans to improve warehouse efficiency, productivity, and cost-effectiveness.
* Develop and implement succession planning strategies to ensure operational continuity and flexibility.
* Establish and enforce warehouse policies, procedures, and safety protocols to ensure compliance with industry regulations and company standards.
* Manage a team of warehouse Team Leaders, providing guidance, training, and performance evaluations.
* Ensure warehouse operations are conducted in adherence to customer-specific requirements and guarantee customer satisfaction.
* Analyze warehouse data to identify trends, assess performance, and implement corrective actions.
* Implement warehouse management systems (WMS) and utilize technology to optimize inventory control, order fulfilment, and labour management.
Valued skills and experience:
* Extensive experience in warehouse management, preferably in a 3PL, E-commerce operations or high-volume distribution environment.
* Proven track record of success in optimizing warehouse operations, reducing costs, and improving productivity.
* Proven track record of achieving high performance and outstanding results through a data and metric driven approach.
* Strong leadership and team management skills, with the ability to motivate, coach, and develop a diverse team of warehouse personnel.
* Excellent analytical skills, being able to produce a variety of reports, read and indicate trends.
* Excellent organizational, time management, and problem-solving skills, with the ability to handle multiple priorities simultaneously.
* Expertise in warehouse management systems (WMS) and inventory control methodologies.
* Deep understanding of warehouse safety regulations, quality control procedures, and environmental compliance standards.