CUSTOMER SERVICE ADVISOR TEMPORARY UNTIL THE NEW YEAR MONDAY TO FRIDAY 8:30AM TILL 5:00PM £13.10 PER HOUR NG15 – NOTTINGHAM WEEKEND WORK WILL BE REQUIRED DURING BUSY PERIODS 9AM – 2PM Our client here at Elizabeth Michael is currently seeking an experienced temporary to permanent customer support advisor. You will be working within a great environment with a very friendly and welcoming team providing support to new and existing customers. Main responsibilities: Manage and download, Check and input web orders throughout the day Respond to enquiry emails Respond to complaint emails Respond to complaint/query messages on chat Assisting with overflow of calls as directed To ensure a consistently high level of service is provided by; Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently Experience: Computer literate to a competent level (MS office, including a good understanding the Excel and Word) Competent in the use of email and internet Incoming telephone order taking and customer service experience Experience of dealing with the public EMA25