Join Our Team as an Inbound Renewals & Retention Advisor!
Are you passionate about delivering an exceptional customer experience? Whether you come from a sales background or have experience in a call center, we want you to be part of our dynamic team as an Inbound Renewals & Retention Advisor. Your mission? To provide outstanding service to our existing members as they renew their RAC Breakdown policy.
This role is both busy and rewarding! Bring your resilience, tenacity, enthusiasm, and energy to our fantastic Bristol team, and thrive in an environment where your contributions truly matter!
What You'll Do:
* Engage with RAC members to discuss their membership and assist with renewals.
* Become an expert on the features and benefits of RAC Breakdown Cover.
* Utilize your customer service skills to retain members and keep them onboard.
* Meet and exceed targets to support RAC's growth and commitment to excellence.
What We Offer:
* Base Salary: £26,736.53 for a 35-hour working week.
* OTE: Earn up to £34,000!
* Start Date: Monday, 1st September 2025.
* Training: Must commit to 3 weeks of full-time training (Monday to Friday).
Working Conditions:
This is a full-time, permanent role based at our Bristol office in Bradley Stoke. Your shifts will fall within our opening hours:
* Monday – Friday: 08:00 – 19:00
* Saturday: 09:00 – 17:00
* No Sunday Working
Who We're Looking For:
To be the best, we want the best! We're seeking enthusiastic individuals who:
* Enjoy talking to customers and building rapport.
* Are empathetic and engaging in their communication style.
* Are self-motivated and passionate about finding the right outcomes for customers.
* Desire to deliver a first-class customer experience to over 2 million customers.
* Can thrive in a fast-paced sales environment and meet KPIs.
* Have previous experience in a sales-focused role and can demonstrate excellent customer service.
* Are driven, motivated, and enthusiastic about exceeding targets.
* Possess resilience and a strong work ethic.
* Are influential, persuasive, and effective communicators.
* Bring a positive and proactive attitude to the team.
* Are outgoing, fun, and enjoy a high-energy environment.
If you're ready to take on this exciting challenge and make a difference in our members' lives, we can't wait to hear from you!