ARC Operator - Birchwood
Working on a 4 on 4 off shift pattern (12hr shifts), our team provides alarm monitoring services in accordance with procedures & ARC accreditation. Handling incoming telephone calls in a timely & professional manner. The team provides an Out of hours service callout function in accordance with our Group requirements and policies.
Responsibilities
* Provide monitoring of remote alarm systems & incoming signals from various security devices. Assess the nature and severity of each alarm or alert received, determining whether it requires immediate action, dispatching emergency services if necessary or contacting designated personnel or authorities.
* Communicate clearly and effectively with clients, emergency responders, and other stakeholders to provide necessary information, relay instructions, and coordinate response efforts.
* Help provide the service provision for MFSG by dealing with incoming telephone calls, logging of call out details and dispatching to engineers as required.
* Maintain accurate records of all alarm activations, responses, and actions taken, ensuring compliance with established procedures and regulations.
* Follow standard operating procedures and protocols for alarm response, escalation procedures, and incident management, ensuring consistency and adherence to regulatory requirements.
* Collaborate with other ARC Operators and team members to ensure seamless operation of the ARC, sharing information, providing support, and coordinating activities as needed.
* Provide an Out of Hours Service Call-Out function in accordance with MFSG requirements and policies
* Comply with the requirements for a CAT II NSI Gold ARC
* Provide excellent customer service to both internal and external customers
* Participate in ongoing training and professional development activities to enhance skills, stay updated on industry trends, and improve effectiveness in the role
Requirements
Who We're Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, for this specific opportunity we are looking for candidates who offer:
* Willingness to work shift patterns that may often include unsociable hours. Shift patterns will typically amount to an average of 42 hours per week
* Experience of working on computers including MS Office and Windows
* Ability to communicate clearly and effectively
* An SIA Front Line Public Space CCTV Licence is desirable
Benefits
Our Commitment to Attracting, Rewarding & Retaining Talent
* Basic Salary - £26,666 per annum
* Royal London Pension
* Life Assurance 4x Salary
* Paid Holidays plus Bank Holidays
* Additional Day holiday for each full year of completed service (up to 25 days)
* Additional Birthday Holiday
* Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals
* Mental Health & Well-being Scheme
* Employee Recognition Scheme
* Development and progression opportunities
* Free, secure on-site parking
Equal Opportunities
At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. Our commitment to equal opportunities means we\'re here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* IT Services and IT Consulting
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