Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm’s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities * Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies * Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. * Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. * Manage, maintain and optimise the firm’s on-premises and cloud-based infrastructure. * Oversee backup and system security operations in accordance with the firm’s policies. * Participate in internal and external audits, including ISO27001 and ISO22301. * Manage the Cyber Essential Plus accreditation renewals. * Develop and document processes and procedures, providing to ensure they are fully implemented within the team. * Identify and manage operational risks * Manage information ...