Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries. Charles River was acquired by State Street in October 2018.
Background: A client‑facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple clients as part of the Charles River Software as a Service (SaaS) offerings, which includes application management for hosted and non‑hosted clients.
Responsibilities
* Client assistance in optimal use of the system
* User administration / privileges
* Parameter configuration changes
* System availability
* Application and database performance tuning
* Daily operational processing monitoring and support
* Charles River IMS and database software patches
* Charles River IMS version upgrades
* Assistance with problem support and resolution
* Business Continuity / Disaster Recovery assistance
* Working with Charles River colleagues to smoothly transition new clients to production operations
* Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River clients
* Participation in the development and ongoing refinement, enhancement, and continuous process improvement for the services
* Participation in the investigation, implementation, and operation of third‑party tools to enhance, automate, and streamline the delivery of the services
* Periodic out of hours support and/or weekend work
* Occasional travel to customer sites may be required for planning and review meetings.
Skills, Experience & Qualifications Required
* Experience with financial services investment management, trading or related systems highly preferable (e.g., Charles River IMS)
* Proven ability to partner with various internal departments to deliver superior customer service
* Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
* Experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software, and disaster recovery / business continuity
* Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
* Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Mathematics or Statistics preferred
* Minimum of 3+ years’ relevant industry experience
Benefits: generous medical care, insurance and savings plans, flexible work program, development programs and educational support.
Equal Opportunity Statement
State Street is an equal opportunity and affirmative action employer. We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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