IT Support Technician - Ballymena Ocho People are proud to be partnering with our client, a scaling manufacturing business, as they look to add an IT Support Technician to their growing team. This is an excellent opportunity for a hands-on IT professional who enjoys solving problems, supporting users, and working across a broad technology environment. The role will be based on-site in Ballymena (5 days per week) and will play a key role in ensuring the smooth day-to-day running of IT systems across the business. The Role As an IT Support Technician, you will provide second-line support to internal users, helping maintain a reliable and efficient IT environment. You will troubleshoot technical issues, support infrastructure, and assist with ongoing IT improvement projects. Key Responsibilities Provide 2nd line technical support to users across the business Troubleshoot and resolve hardware, software, and network issues Support and maintain Windows environments and Microsoft 365 Manage Active Directory accounts, permissions, and security groups Assist with device setup, deployment, and system upgrades Work closely with internal teams to ensure minimal disruption to operations Support IT projects and continuous improvements to systems and processes Maintain documentation and follow IT best practices About You Experience working in an IT Support / Service Desk / Desktop Support role Strong knowledge of Windows OS, Microsoft 365, and Active Directory Basic understanding of networking (TCP/IP, switches, routers) Strong troubleshooting and problem-solving skills Excellent communication and user support skills Ability to work on-site and collaborate with teams across the business What's on Offer Opportunity to join a growing and evolving business Exposure to broad IT infrastructure and projects A supportive team environment with opportunities to develop Skills: it support it engineer