Job Introduction
Location: Shell Global Headquarters - Central London
Schedule: Monday to Friday working 40hours per week
Salary: Competitive + Sodexo Benefits Package
"Lead on a Different Scale – Shape the Standard of Executive Service Excellence"
An amazing opportunity has arisen for a Hospitality Manager to join us! At Sodexo, our people are at the heart of everything we do. Within the high-performing world of Energy & Resources, we believe hospitality is more than service, it’s about delivering an elevated experience that reflects innovation, trust, and professionalism. We’re looking for a passionate Hospitality Manager to lead a prestigious, executive-focused operation at the Shell London Campus, the global HQ and home to Shell’s most senior leadership.
* Competitive salary aligned with the scale and prestige of the contract
* Sodexo Benefits including access to wellbeing and development programs
* Opportunities for professional growth within a global industry leader
* Onsite gym facilities for your personal wellbeing
* Work at the forefront of global energy and executive service delivery
The Opportunity
As Hospitality Manager, you will oversee and elevate the end-to-end hospitality experience across the executive floors, board-level meetings, and high-profile internal events. You will directly manage three key team leads, spanning multiple service areas, and ensure the flawless execution of bespoke, discreet, and high-level service at every touchpoint.
This is a unique opportunity to lead within a world-class corporate environment, where professionalism, confidentiality, and attention to detail are paramount.
Key Responsibilities:
* Operational Leadership
o Lead the delivery of all hospitality services across Shell HQ and IBM events
o Ensure a 5-star service standard across executive floors, meetings, and events
o Coordinate with internal Sodexo departments to create a seamless service journey
o Manage floor appearance in partnership with IFM teams to executive standards
* Team Management
o Lead and mentor a high-performing hospitality team across multiple locations
o Train, coach, and inspire your team to deliver elevated service with finesse
o Drive “One Team” culture to unify efforts across service functions
o Conduct performance reviews, manage training plans, and identify future talent
* Client & Stakeholder Engagement
o Build trusted relationships with PAs, senior executives, and key stakeholders
o Provide responsive, bespoke solutions tailored to executive preferences
o Promote client satisfaction through continuous engagement and service excellence
* Compliance & Standards
o Ensure strict adherence to Sodexo and statutory policies (H&S, Food Safety, Allergen Compliance)
o Maintain accurate reporting for all events and service metrics
o Drive innovation and continuous improvement through structured feedback and insight
* Strategic Contribution
o Support the Account Manager in aligning hospitality strategy with business goals
o Evaluate opportunities for service development and recommend enhancements
o Manage vendor compliance, forecasting, and performance tracking in line with KPIs
What You Bring:
* Proven experience in high-end hospitality or fine dining at an executive level
* Understanding of discretion, diplomacy, and service excellence
* Confident in managing multiple priorities in a dynamic, fast-paced environment
* Strong knowledge of H&S, food safety, and compliance (IOSH preferred)
* Excellent interpersonal and communication skills; poised and presentable at all times
* Experience managing services across multiple locations and leading diverse teams
* Proficient in MS Office and hospitality management systems
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
"Lead on a Different Scale – Shape the Standard of Executive Service Excellence"
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Attached documents
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