Job Description
As Service Delivery Manager (SDM) you will act as a single point of contact for all activities relating to their assigned accounts. You will develop and sustain excellent customer relationships at all levels and ensure that all contractual service levels are achieved; ensure customer satisfaction; and commercial control, including managing budgets and P&L for you assigned accounts.
KEY RESPONSIBILITIES
* To provide the essential link between A & O and the client
* To develop and sustain excellent customer relationships
* To perform the role of primary point of contact for the assigned accounts.
* To manage all aspects of the A&O portfolio pertinent to the contracted deliverables with each assigned client.
* To conduct service reviews and service development meetings at regular intervals with the client.
* To develop and widen relationships within the account.
* To engage and manage service partners both UK and International.
* To ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.
* To negotiate and manage any required amendments to contract.
* Effectively managing third party relationships
ESSENTIAL SKILLS
* Experience in a Customer Facing role providing high levels of service excellence
* An interest in the IT Industry
* Experience in managing 3rd parties / Supplier Management
* Good MS Office 365 skills – Word, Excel, Powerpoint
* Team player with excellent communication skills, verbal and written
* Proactivity, initiative and eager to progress
* Organised, able to manage time effectively and prioritise tasks.
* Flexible and adaptable to meet changing business demands and working environments.
We offer:
* Competitive salary
* An excellent benefits package, including:
* Hybrid working (3 days in the office after training is completed)
* 25 days annual leave
* Contributory pension at 4%
* Healthcare cash plan, including access to video GP appointments
* Health and wellbeing programme
* Employee retailer discounts
* Life assurance
* Regular career development check-ins and support
* Modern office environment with regular employee-first events and perks
We are an equal opportunities employer and encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important to us that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.