Rentokil Initial Key Account Administrator - Helpdesk
We are currently seeking a Key Account Administrator to join our dedicated team in Leeds. This is a PART TIME position, 2 days per week. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
* Competitive Salary Package: Start with a basic salary of £23,996 per annum, pro rata
* Expected OTE: £25,500 per annum, with bonus and commission schemes available
* Benefits: Discount scheme, bonus and career opportunities
* Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in
* Work-Life Balance: Part‑time, permanent, Two full days (15 hr week). Working days are likely to be Monday and Tuesday or Thursday and Friday – to be agreed
* Industry‑Leading Training: Receive top‑notch training to support our customers' needs
The Role
As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.
Key Responsibilities
* Handling customer complaints via letters, telephone calls and emails (all inbound calls/letters)
* Monitoring customer accounts
* Dealing with invoice queries
* Processing sales on our systems
* Supporting the rollout of new processes
* Completing and maintaining customer trackers
* Attending customer meetings
* Updating colleagues with job and contract numbers to arrange works
* Checking visit information
Requirements
* Previous experience in a customer service role
* Proficient in using Word, Excel and GDoc suite
* Excellent numeracy and literacy skills
* Excellent communication skills
* Strong organisational skills
* Ability to work well within a team
* You may be required to pass a DBS check depending on the role you have applied for
Benefits
* Additional opportunities to earn more with regular bonus and commission schemes
* Salary grading system – linked to performance for those keen to develop their career within our business
* Opportunity to contribute to a Private Healthcare scheme
* Enrolment in our company pension scheme
* Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
* Uncapped leads commission – although this isn't a sales job, we appreciate and reward you for passing on sales leads
* Employee Assistance Programme (EAP) – free to access and available 24/7 to you, your family, and friends
* Long service recognition – includes an extra five days of annual leave entitlement after five years of service
* Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial
Equal Opportunity Statement
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
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