Location: London
Our client, a global professional services organisation that provides consultancy, delivery, operations, and program management services to businesses, is looking for an IT Mobile Phone Support Technician to join their team.
Role Purpose:
Manage the company's mobile phone portfolio for the London region. This includes ordering, setting up, distributing, and maintaining mobile phones and related databases.
Key Responsibilities:
1. Oversee mobile phone management for new joiners, leavers, and existing staff.
2. Facilitate onboarding by ordering mobile phones and SIMs for new employees.
3. Coordinate mobile phone and SIM deliveries.
4. Update internal databases with new product information.
5. Set up mobile phones and activate SIMs via the EE web portal.
6. Distribute mobile devices to new starters on their first day.
7. Collect and process returned devices from departing employees.
8. Manage and document the disposal of retired devices.
9. Address mobile phone queries and troubleshoot issues.
10. Provide technical assistance in person, by phone, chat, or email.
11. Respond to helpdesk tickets via the internal Freshservice system.
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