Property coordinator

With our headquarters in central Birmingham and teams across the UK, we're a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

What You'll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply.

1. Support Property Managers across their portfolios to ensure effective, high-quality service delivery.
2. Manage day-to-day customer enquiries via email and online portals, responding promptly and professionally.
3. Escalate complex, sensitive, or unresolved issues in line with company procedures.
4. Maintain accurate records and property information within Qube and internal reference documents.
5. Prepare and issue correspondence through Qube, including formal notices and resident communications.
6. Manage workflows efficiently by categorising, assigning, and updating tasks while meeting daily thresholds.
7. Raise clear, compliant work orders and quotation requests for contractors.
8. Process and coordinate insurance claims, handling initial assessments and progressing cases appropriately.