Job Description
About The Role\nWe have an exciting opportunity to join our dedicated Customer Service team based within our Head Office at Nottingham.\nWorking closely within the Aftersales Department, your duties will include:\nFirst Time Resolution problem solving for our customers via telephone and email\nMonitoring and responding to queries on social media platforms\nCreation of job cards for warranty claims and returns\nArranging the return of products for Service or repair\nLiaising with colleagues on a regular basis\nMaintaining accurate and concise records\nGeneral office dutiesAbout you:\n\nAs well as excellent attention to detail you will have a friendly helpful attitude and confident telephone manner as you will play a vital role in communicating with our customers and our Service Department.\nThe ability to create accurate documents\nKnowledge and ability using Microsoft Excel and Word documents\nAble to deal with challenging situations.\nCan use discretion to make decisions\nExperience in a similar role is preferred, however you will be trained on all aspects of our internal in-house systems.If you can answer yes to all the above this could be the role for you, apply today.\nHours: Monday to Thursday 8.30am – 5.30pm, Friday 8.30am – 5.00pm\n\nBenefits\nWhat you’ll get in return for your commitment:\n\nStaff Discounts\nHealthcare Cash plans\nA company pension scheme\nLife Cover\nAccess to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services\nDiscounts on 100's of high street & online brands including restaurants, holidays, and shopping\nRole specific training and development\nProactive promotion of internal candidates\nPaid Breaks\nFree Tea & Coffee\n\nAbout The Company\nWhere you’ll be working:\nMachine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth