[Royal Mail]
Job reference 337876
Pensions Administrator
Salary: £25,008 - £33,000, dependent on relevant qualifications and experience
Potential bonus of £1,200 per annum (paid quarterly), 25 days annual leave plus bank holidays, and a company pension scheme with highly competitive contribution rates.
Permanent, Full time
Location: Royal Mail, Pond Street, Sheffield, S98 6HR - this role requires you to attend our Sheffield office 3 days each week, to include Wednesdays.
Welcome bonus: You may be eligible for a welcome bonus of £1,500 if you hold relevant qualifications and experience*
Are you looking for a career that delivers more?
At Royal Mail, we’re proud to be the UK’s first company offering a new type of pension to colleagues; the Royal Mail Collective Pension Plan, the country’s first Collective Defined Contribution scheme.
We’re looking for a talented Pensions Administrator to come and help shape the next part of our 500-year story and ensure our award-winning Pensions Service Centre delivers the outstanding service our members deserve and expect. There’s never been a better time to join us.
About the role
As a Pensions Administrator, you will calculate and process members’ benefits based on their entitlements under the rules of the Royal Mail Collective Pension Plan. In this role, you will develop an understanding of all member interaction processes, via a variety of interaction options (including team e-mail inboxes and online via web services).
You will:
* Develop and maintain positive, effective, and professional working relationships with customers, clients, stakeholders, and Royal Mail colleagues, delivering consistently excellent value-added service
* Communicate member pension entitlements and resolve member queries
* Deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specification
* Take responsibility for own professional development, ensuring technical knowledge remains up to date
* Play a full part in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks.
* Exhibit behaviours that exceed our customer’s expectations.
About You
* Demonstrable experience as a pensions practitioner with a broad understanding of DB and /or DC pensions – highly desirable
* Educated to at least A level standard with strong English Language and Mathematics at GCSE level (grades C to A*)
* Possess or be willing to study for a professional pensions qualification (e.g., Pensions Management Institute APE, CPA or DPA) via a Workplace Pensions Apprenticeship scheme
* Proven experience of delivering a professional, customer focussed service.
* Well-developed analytical skills and the ability to interpret and explain complex scenarios to non-technical audiences. Experience working with large data sets with high attention to detail.
* Demonstrably strong written and verbal communication skills
* In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint, and Outlook
* Proven planning and organisational skills, including experience of delivering to demanding timescales
* Ability to work alone or in small groups.
*Welcome bonus is subject to the candidate holding relevant pension qualifications and experience (3-5 years) and is payable on successful completion of probation.
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to permanent employees
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Thursday 16th April 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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