Job Description
Position: Helpdesk Administrator
Company: KLEEMANN UK GROUP
Location: Ashford Office
KLEEMANN UK Group is on the lookout for a dedicated Helpdesk Administrator to join our dynamic service operations team. Based at our Ashford office, this role is ideal for someone who thrives in a fast-paced environment and enjoys solving problems, coordinating tasks, and ensuring seamless day-to-day support. ️
Scope of the Role
As a Helpdesk Administrator, you’ll play a central role in supporting our field operations and customer service functions. From logging breakdowns and managing communications, to liaising with engineers and maintaining accurate records, you'll be a key part of the engine that keeps our service running smoothly.
Key Responsibilities
* Log and monitor lift breakdowns accurately and efficiently.
* Respond to customer queries by phone and email in a professional and timely manner.
* Manage and prioritise the helpdesk and compliance inboxes.
* Upload insurance reports and maintain accurate documentation.
* Update and maintain various client portals to ensure current data.
* Allocate callouts based on priority, availability, and operational needs.
* Track ongoing issues and provide regular status updates to clients.
* Support overall service operations with clear communication and problem-solving.
️ Skills & Experience
* Previous experience in helpdesk, admin, or customer service roles.
* Strong communication skills—both written and verbal.
* Excellent time management and multitasking abilities.
* Proficiency in Microsoft Office and general IT systems.
* A proactive and independent approach to daily responsibilities.
* Experience in the lift, engineering, or facilities sector is a plus, but not required.
What We Offer
* A dynamic role in a globally recognised company with opportunities for growth and development.
* 28 Days Annual Leave.
* Comprehensive Group Life Insurance.
* Ongoing training and professional development support.
Equal Opportunities & Accessibility
KLEEMANN UK GROUP is proud to be an Equal Opportunities Employer. We value diversity and inclusion and are committed to providing a workplace where everyone can thrive. If you require any reasonable adjustments during the recruitment process, please let us know.
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