Role Overview:
We are looking for a Junior Customer Service Agent to join our team and provide excellent support to our clients. This role is ideal for someone enthusiastic, professional, and eager to develop a career in marketing and customer relations.
Key Responsibilities:
* Handle inbound client inquiries via phone, email, or chat in a professional and friendly manner.
* Assist clients with questions about our services and campaigns.
* Provide accurate information and resolve client issues promptly.
* Maintain detailed records of client interactions in the CRM system.
* Collaborate with the marketing and sales teams to ensure a seamless client experience.
* Contribute to improving processes and client satisfaction.
Requirements:
* Excellent communication and interpersonal skills.
* Energetic, enthusiastic, and customer-focused.
* Ability to multitask and manage time effectively.
* Strong organisational skills and attention to detail.
* Previous customer service experience is a plus but not required.
What We Offer:
* Practical experience in customer service within a marketing environment.
* Training and mentorship to develop your skills.
* Exposure to marketing campaigns and client engagement strategies.
* Opportunities for growth and progression within the company.
If you're ready to kick-start your career in marketing and customer service, apply today with your CV and join a team that values your enthusiasm and ambition
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sabbatical
* Sick pay
Work Location: In person