Job Advert
Who we are:
At EU Automation, we connect manufacturers with a global supply of automation parts, ensuring they can avoid costly downtime. No matter where in the world, we are committed to helping businesses save millions in lost revenue and making manufacturing possible.
Responsibilities of a IT Support Engineer include:
* Provide 1st–3rd line technical support for end-users across Windows, Microsoft 365, and related applications.
* Manage, configure, and maintain Microsoft Intune for device enrollment, compliance policies, application deployment, and conditional access.
* Administer and support Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint).
* Oversee Active Directory, Azure AD, and group policy management.
* Troubleshoot hardware, software, and network issues, escalating to vendors or senior engineers where required.
* Maintain and enforce IT security standards through Intune compliance, endpoint protection, and MFA.
* Support the rollout of new technologies, updates, and patch management.
* Monitor system performance and proactively resolve potential issues.
* Maintain accurate documentation of systems, procedures, and troubleshooting guides.
* Assist in IT projects, migrations, and infrastructure improvements.
Requirements of a IT Support Engineer include:
* Proven experience in IT support (2nd/3rd line) within a Microsoft-focused environment.
* Strong knowledge of Microsoft Intune (device management, application deployment, compliance policies).
* Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint).
* Good understanding of Azure Active Directory and on-prem Active Directory.
* Familiarity with conditional access, MFA, and endpoint security best practices.
* Solid troubleshooting skills across hardware, software, and networking.
* Experience with Windows 10/11 device support and configuration.
* Strong communication skills and ability to provide clear user support.
* Relevant certifications (Microsoft 365 Certified: Modern Desktop Administrator, Intune, or similar) desirable.
INDLP
No Agencies - At EU Automation we pride ourselves on our talent acquisition team and direct recruitment strategies. Unsolicited communication from recruiters will not be acknowledged, and EU Automation will not be held liable for any fees.
You may know this role as IT Support Specialist or Systems Support Engineer.