Service Delivery Team Leader
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
Own and manage he lifecycle of the FM service jobs from start to finish. Ensure efficient, effective, and timely delivery by coordinating across teams and supply chain partners while keeping the customer informed throughout.
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way
And as a Service Delivery Team Leader with Bellrock you'll do it by
Leadership & People Development
* Be available, visible, and assertive as a team manager and role model.
* Inspire, motivate, and engage the team by promoting a culture of accountability, honesty, and continuous improvement.
* Provide regular coaching, reviews, and structured feedback to drive individual and team growth.
Operational Excellence
* Lead daily team huddles to communicate priorities and flag operational risks.
* Monitor resourcing levels against call volumes, ensuring efficient shift coverage across a 24-hour operation (sickness, holidays, breaks).
* Manage and approve leave requests in alignment with business needs.
* Ensure workflow is evenly distributed and outputs are tracked, measured, and reported to the Account Manager.
* Maintain high service levels by overseeing call queues, adherence, and escalations.
* Manage escalations and high-priority jobs
* Liaising with clients to provide updates and manage expectations
* Reviewing job history, identifying trends, and initiating improvements
What does it take?
If you're ready to be the energy that helps us build our business, share our success, and really own it as a Service Delivery Manager, you'll need
Critical Thinking, Problem Solving, Detail Oriented, Customer Service Experience, Management Experience, Strong Leadership Skills, Ability to Set and Meet Goals, Results Oriented Behaviour, Strong Written and Oral Communication Skills.
Experience and Competencies
* Experience in facilities management, service operations, or delivery coordination
* Understanding of job lifecycle and SLA management
* Strong organisational and stakeholder skills
* Adherence to processes and procedures
* Understanding how to manage client relationships
Core Qualities & Attributes
* Ownership mindset and client-focused
* Problem solver and decision maker
* Composed and communicative under pressure
* Ability to provide clear direction
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from thehead office Leicester Monday to Friday.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You.
Apply today.