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IT Support Analyst (Law Firm), High Wycombe
Client:
DGH Recruitment
Location:
High Wycombe, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL
IT Service Desk Analyst / 1st/2nd Line Support Analyst
Summary:
The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The role requires excellent customer service skills, the ability to multi-task, and remaining calm under pressure.
Key Responsibilities:
* Providing professional and consistent technology support to all staff
* Responding to incidents and requests reported via all mediums
* Ensuring incidents and requests are accurately recorded and responded to within SLA
* Maintaining and updating incidents and requests in the ticketing system
* Alerting Senior Analysts and Managers of recurring incidents and potential issues
* Keeping customers informed with updates
* Escalating problems to senior team members and third-party suppliers when necessary
Attributes/Skills:
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC Hardware and operating systems
* Awareness of Active Directory
* Experience with ITSM call logging software
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