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Kings Secure Technologies (KST) is dedicated to leading and innovating in the security, fire, life safety, and compliance sectors across Europe. Our mission is to provide design-led solutions that leverage the latest technologies, ensuring our clients receive the highest quality products and services.
Summary:
We are seeking an Account Executive to join our dynamic team at KST. This role is pivotal in providing administrative support to the Corporate Accounts & Sales Team.
Responsibilities:
* Being first point of contact for customer- liaising directly via e-mail and telephone.
* Maintain relationships with key customer and supplier contacts.
* Updating database and keeping information up to date.
* Management of Client Portal
* Identify and resolve issues affecting customer service and account profitability.
* Liaising with various department within business to create reports on timescales, deadlines, and cost for the customer.
* Chasing of Installation and Service departments to make sure jobs are complete within timeframes and Customer SLAs.
* Liaising with Customer Service department to aid in resolving any invoice queries.
* Ensure all service agreements are met.
* To maintain contact with relevant contact points within client’s organisations
* Ensure you work to ensure that the processes and regulations used in the business are continually updated and adhered to.
* Performing weekly and quarterly analysis
* Maintaining accurate records
* Manage and work closely with the Corporate Account team.
* Provide monthly information to the CAD show deliver performance and targets objectives in terms of sales, KPI’s, debtors, SLA, and URN status.
Requirements
Requirements:
* Previous experience in an administration role.
* Being self-motivated, energetic & positive.
* Organised & good planning skills
* Being proficient & analytical
* Confident & flexible
* Supportive and Collaborative Environment
* Company Health Care Plan
* Company Pension
* Life Insurance
* Referral Scheme
* Long Service Awards
* AvivaDigiCare+
* Employee Recognition Scheme
* Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
* Cycle to Work Scheme
* Wagestream – Get instant access to your wages through our financial wellbeing tool.
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