Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do.
In this role, you will be part of the Tier 2 Customer Service team handling complex, escalated, and technical customer queries that require deeper investigation, cross functional collaboration, and expert-level problem solving.
Working Hours: Monday-Friday 8:45 AM - 5:00 PM
Key Responsibilities:
* Provide excellent customer service via inbound calls and Salesforce cases.
* Resolve customer queries efficiently at first contact wherever possible.
* Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
* Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
* Collaborate with internal teams to escalate and resolve complex issues.
* Ensuring relevant systems and date are accurately updated.
* Maintain up-to-date knowledge of products, services, and processes.
Requirements
* Strong communication skills and adept at problem-solving.
* Self-motivated and ability to work as part of a team.
* Proficient with Microsoft Office Suite and basic CRM software.
* Capable of managing multiple priorities in a fast-paced environment.
Benefits
* 23 Days Holiday + Bank Holidays
* Company Pension Scheme
* Company Sick pay (after qualifying period)
* Cycle to Work Scheme Available
* Employee Reward & Discount Platform
* 24/7 access to Employee Assistance Program through Health Assured
* Access to on-going learning and development via our online learning platforms
* Onsite parking available
* Lie Assurance Scheme