MUSTHAVEFULLUKDRIVINGLICENCEANDOWNCAR-YOUWILLNEEDTOBEOUTANDABOUTTODIFFERENTLOCATIONSATLEAST4xPERWEEK-BETWEENOFFICE/SCHEMES. CANWORKFROMHOME1XPERWEEK Ourvisionistocreatecommunitieswhereeveryonehasasafehomeinaplacewheretheyreproudtolive.Werebigandwerelocal.Residentsareattheheartofallweandweuseoursizetoinfluencepositivechangeintheareaswhereweoperate. ItsalsoaboutlivingourvalueswhichareattheHEARTofwhatwedo.Allcolleaguesareexpectedtodemonstrateacommitmenttoourvaluesthroughtheirbehaviours,actionsandwordsonadailybasis.AsavaluedmemberoftheSouthernHousingTeam,youllembraceourValuestoinspireothersaswellasyourself Provideaneffectiveintensivehousingmanagementserviceforresidentswithidentifiedsupportneeds,workingwithexternalsupportproviders,commissionersandotherpartnerswithinrelevantlegislation,regulationandServiceLevelAgreements.(SLA). Carryoutvoidmanagementincludingpre-voidinspections,obtainingreferrals,assessingapplicantsuitability,completingriskassessmentsasnecessary,tenancyfraudchecks,affordabilityassessments,viewings,sign-ups,completingCOREandupdatingthetenancymanagementsystems. Acrosssupportedhousingschemes,manageandinvestigatetenancybreachesusinginformalandformalinterventions.StartcourtactionforASB,debt,crimeornuisanceissuesandauthorisenoticetoquitornoticetoseekpossession,liaisewithoursolicitors,preparethecourtpapers,attendcourthearings,drafttheevictionreportandcompletetheevictionprocess. Completepropertyinspectionsacrossoursupportedhousingschemeseveryfortnightormorefrequently,toqualityassurepropertyconditionandundertakecallpointtesting,legionellatesting,firedrillsandhealthandsafetyinspectionsasrequired. Workwithsupportprovidersandrelevantagenciestomanagecomplexcasesincludingsafeguarding,capacityissuesandsupportconcernsfocusingontenancysustainment. Holdjointliaisonmeetingsquarterlywithrepresentativesofthesupportproviders/commissionersandotherpartnerstoreviewthevariousaspectsoftheServiceLevelAgreementandserviceperformance. Escalateanyconcernswithsupportprovisionstoseniormanagementandifappropriatefollowthesafeguardingprotocol. Ensurewemeetcomplianceobligationsbyfacilitatingaccessinrelationtorepairs,gasservicing,electrical,portableappliancetesting(PAT)makingavailabletheappropriatedocumentstoresidentsandsupportproviders.CompleteFRAactionswithinasettimeframe. AssistSHpropertycolleaguesinhelpingthemwiththeirplannedworks(stockinvestment,servicingcontractsi.e.electrical,gas,water,cyclicalworks,aidsandadaptations,asbestos,etc) Respondtocomplaintsandresidentfeedbackandensureservicessupportcontinuousimprovementandpositiveresidentexperience.Essential: Demonstrableknowledgeofworkinginsupportedhousing/housingrelatedsupportenvironment. Aproventrackrecordofworkinginacustomerfacingservicewherecustomersatisfactionwasattheheartoftheoperation. Previousexperienceofmanagingrelationshipswithpartneragents,includingnegotiationofmanagementagreementsandmonitoringofperformance. Knowledgeoflegislationaroundhealthandsafetyandpropertymanagement. Experienceinmanagingandsupportingprojects. Skills: Beingabletokeepup-to-datewithnewtechnologieswhichcanimproveservicesordelivervalueformoney Abilitytocommunicateeffectivelyandconcisely,displayinggoodinterpersonalskillsinmultiplemodes(phone,facetoface,emailsandinwriting)usingcustomerfriendlylanguage ContractandPartnershipOfficerContractandPartnershipOfficerContractandPartnershipOfficerContractandPartnershipOfficerContractandPartnershipOfficerContractandPartnershipOfficer