Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
Are you data-savvy with a proven track record for transforming complex customer systems into streamlined, high-performing platforms? Do you enjoy working at the intersection of technology and customer success, where your expertise directly shapes how businesses operate?
We’re looking for a Billing Migration Specialist to join our Strategic Software Tools Operations team at Giacom. In this role, you’ll take ownership of migrating customer data from legacy systems into our platforms, ensuring accuracy, efficiency, and a smooth transition.
You’ll play a pivotal role in enabling our strategic partners to unlock the full potential of our billing solutions, with a strong focus on data integrity, system configuration, and customer enablement. As a key member of our Strategic Operations team, you’ll lead the technical onboarding and migration process for our most valuable partners
What you'll be doing
* Guide new customers and acquisitions through onboarding onto our billing platforms
* Lead complex data migrations, including cleansing, de-duplication, and system configuration
* Act as a trusted consultant, advising on billing best practices and system optimisation
* Deliver training and workshops to empower customers to maximise their use of our platforms
* Collaborate with Project Managers and Billing Specialists to ensure seamless delivery
* Continuously improve our tools and methodologies to enhance customer satisfaction
Your Experience
* Deep understanding of billing systems within a Telecoms or MSP environment
* Strong analytical and problem-solving skills
* Excellent communication and stakeholder engagement abilities
* Experience in system implementations, migrations, or customer onboarding
* A proactive, customer-first mindset and a passion for delivering value
What's in it for you?
* Flexible working.
* Investment in your future career with a variety of learning and development opportunities.
* No dress code - embrace the freedom to bring your whole self to work.
* 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
* A pension plan for your future.
* Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.