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MERJE is delighted to be partnered with a fast-growing and dynamic Specialty Insurance organization in their search for a talented Binding Operations Manager.
This role is office-based 5 days a week in Bishopsgate
Along with an excellent salary of up to £90,000, our client offers market-leading benefits, including:
* Up to 40% Bonus (20% on target)
* Private Medical for you and your family
* BUPA Blue Health
* 0% interest season ticket loans
* Free on-site Gym
* And much more.
Your new role:
You will be an essential part of the Technical Operations Team, managing and completing risk capture and endorsement processing to ensure accurate and timely data recording.
Responsibilities include:
* Ensuring the in-house and outsourced teams responsible for binding/slip processing maintain accurate data entry within the underwriting system from slips for inwards business.
* Building strong relationships with key stakeholders.
* Reviewing and improving existing processes to create efficiencies.
* Participating in monthly Underwriting and Marketing Conference Call (UMCC) meetings.
* Managing endorsement processing and data accuracy similar to binding/slip processing.
Managing Outsourced Providers:
* Maintaining and reviewing SOPs quarterly to incorporate process or system improvements.
* Ensuring SLAs and KPIs are met, including processing volumes and quality standards.
Earnings and Data Quality:
* Coordinating with the Actuarial team to update custom earning patterns monthly.
* Owning data entry and accuracy within Prequel.
* Training teams across Lines of Business and ensuring data quality targets are met.
* Addressing data quality errors promptly and working with Data Quality teams for continuous improvement.
Performance Monitoring & Reporting:
* Ensuring team understands month-end procedures and deadlines.
* Managing workload and ensuring SLA compliance.
* Supporting audits and implementing audit action points.
* Producing reports for management and board meetings.
* Maintaining documentation such as manuals, SLAs, and KPIs, and participating in projects and process improvements.
Minimum Qualifications, Skills & Experience:
* At least 10 years of experience in the insurance industry.
* Operations/Management experience, including managing outsourced providers.
* Understanding of Underwriting and Policy Administration systems.
* Proficiency in MS Word and Adobe Standard; advanced skills in Outlook and Excel.
* Ability to learn quickly, take initiative, and manage teams.
* Excellent communication and stakeholder management skills.
* Ability to interpret reports and work independently or in teams.
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