Junior Applications Engineer
£30,000 - £35,000
Sandiacre
Role Overview
We are seeking a motivated engineer with an electrical/electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between:
* Developing and improving laser cutting applications
* Answering customer service calls and diagnosing problems remotely
* Working in our factory to commission new laser machines and support production and process development
* Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line
* Few times a month, visiting customer sites to repair, maintain and commission laser machines
Key Responsibilities
* Responsible for developing and improving laser cutting applications
* Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when a field visit is required
* When required, travel to customer sites to conduct on-site repairs, maintenance, upgrades and commissioning of laser equipment
* Commission new machines in the factory: setup, calibration, acceptance testing, handover to production
* Learn and document the differences between legacy laser systems and new-generation machines, their physical design, control systems and maintenance regimes
* Collaborate with production and manufacturing teams to support process development for both current and future product lines
* Actively contribute to product advancement through feedback, testing and continuous improvement initiatives
* Interface with customers to understand their application needs and provide technical support and advice
* Assist in developing installation, operation and maintenance procedures and technical documentation
* Work with cross-functional teams (engineering, manufacturing, service, sales) to drive continuous improvement of service offerings and product usability
Required Qualifications & Traits
* Bachelor's degree in Electrical or Electrotechnical Engineering (or equivalent)
* 0 to 2 years of relevant engineering experience
* Strong problem-solving aptitude: you genuinely enjoy fixing things as a hobby, tinkering, taking machines apart and understanding them
* Quick learner who enjoys solving problems and diving into machine systems
* Comfortable speaking with customers: good interpersonal and communication skills, able to explain technical issues in an understandable way
* Willingness to travel to customer sites and work in production environments
* Enthusiasm for learning both the physical/mechanical side and the electrical / PLC side of laser systems
Desired Traits
* Proactive, curious and hands-on: you not only fix things in your free time, but you also want to be an "engineer" outside work too
* Customer-friendly: you enjoy engaging with customers to understand their issues and help them resolve problems
* Process-oriented mindset: you see opportunities to improve how machines are commissioned, maintained, or upgraded
* A committed team player who works well across functions and shares knowledge
Why Join Us?
You will join a team where the service function is evolving and a strong product-knowledge engineer is needed. You will build deep expertise across a range of laser systems, from older machines in the field to the latest generation models in the factory. The mix of customer-facing service support, on-site field work and production commissioning gives you a varied and challenging role-ideal for someone who loves machines and solving things
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