Laboratory customer service senior assistant

A leading pathology provider is seeking an experienced and motivated Senior Laboratory Services Supervisor to join our dynamic team. This role is ideal for someone with a strong scientific background, exceptional communication skills, and proven supervisory experience within a laboratory environment. The role is based in Kings Cross, London

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About the Role

As a Senior Laboratory Customer Services Supervisor, you will play a key part in ensuring the smooth day-to-day running of our laboratory service operations. You will support and guide laboratory staff, uphold quality standards, and deliver consistently high levels of customer service to both internal teams and external clients.

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Key Responsibilities

* Oversee daily laboratory service operations and support team members.
* Supervise staff, ensuring quality, accuracy, and adherence to regulatory standards.
* Provide excellent customer service across telephone, email, and other communication channels.
* Collaborate closely with laboratory and administrative teams to ensure seamless workflow.
* Maintain high professional standards in all communications and interactions.
* Contribute to continuous improvement activities within the department.
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